Exceptional stays deserve exceptional service.
LuxStay gives every guest immediate, personalised support — so every interaction lives up to the experience your accommodation promises.
- Better guest care
- Less pressure on your team
- Available 24/7
A guest asks. Luxy answers. Nobody had to wake up.
This is the same concierge your guests would use — the questions, the answers and the timing are exactly as they happen in the product.
- What's yours comes first A guest asks where to have dinner and your own restaurants come up first — with their menu and their hours.
- From the chat to the right department A simple request doesn't end up as a note for someone to find. It reaches the department that handles it.
- Recommends your partners Every suggestion can earn you a referral instead of costing your team time.
- Switches language, and knows when to ask It answers in the guest's language. And when the call isn't its to make, it asks the owner instead of inventing an answer.
A real conversation from the live demo, replayed. Try the real thing →
Every detail is perfect. The guest is still waiting for an answer.
Every single day.
Wifi, check-out, breakfast, a scooter, a taxi — from every guest, at every hour, in a language your team may not speak.
One worse review.
Dropping from 4.8★ to 4.5★ can cost 20–30% of your bookings. Guests judge how fast you answer as much as how well you host.
waits for someone to be free.
When nobody answers, the guest books it on Google. The restaurant, the driver and the spa you work with lose that booking — and so do you.
One concierge. Every guest question. Any hour.
Instant answers, 24/7
In English, Spanish, Indonesian — auto-detected, no menu to pick a language from.
Luxy Live (Premium)
A real spoken conversation, hands-free, with a human-sounding voice — not just a chat window.
Recommends YOUR partners
Every suggestion — restaurant, driver, spa — can earn you a referral instead of costing staff time.
Learn from every stay
What your guests ask reveals what they actually need: the languages they write in, the doubts that repeat, the services they ask for most.
Built to support, not replace
It absorbs the repetitive questions so your own team's time goes to the guest moments that need a person.
A monthly report
Once a month that picture arrives written up — one summary per accommodation, ready to forward to any owner.
It's live. Open it on your phone right now.
Ask it about wifi, a restaurant, or what to do near Ubud — in English, Spanish or Indonesian. Talk to it out loud and interrupt it mid-sentence. It's the exact concierge your guests would use.
This is the Standard version. See what Premium adds →
Open the one that matches your property.
Same concierge, set up two different ways. Both are live — open either on your phone, no sign-up.
Padma Sari Resort & Spa
A boutique resort with restaurants, a spa, six departments and real menus on screen.
- Restaurant, spa and room-service menus with prices
- Routes each request to the right department
- Knows what is served, and when — not just what is open
Villa Sunset
A private villa in Ubud — the house, the neighbourhood and the people you already trust.
- Wifi, check-out, appliances and house rules, instantly
- Recommends your partners: drivers, restaurants, spa
- One profile per villa, managed from one place
Same assistant. Two levels — pick the one that fits how you host.
Standard covers everything inside your accommodation. Premium goes beyond it, into the island — and it's the part guests end up writing reviews about.
Your accommodation, answered
Everything a guest asks between check-in and check-out.
- ✓ Instant replies, 24/7, in the guest's own language
- ✓ Wifi, check-out, appliances, house rules — all of it
- ✓ Recommends your partners: restaurants, drivers, spa
- ✓ Opens from a QR on site or a link — nothing to install
- ✓ Hands over to your manager the moment a human is needed
The whole island, planned
Everything in Standard, plus what turns a good stay into a 5-star one.
- ✓ Luxy Live — a real spoken conversation, hands-free. Your guest talks, Luxy answers out loud
- ✓ A full Bali guide, not just your accommodation
- ✓ Day itineraries built around each guest
- ✓ A monthly report per accommodation — forwardable to any owner
Same concierge. Built for how you actually run your villas.
You answer every message yourself
LuxStay takes the repetitive part off your phone — wifi, check-out, restaurant tips — so you're not glued to it at every hour. More 5-star reviews, more direct bookings, without hiring anyone.
One assistant, your whole portfolio
An assistant per villa, set up once, managed from one place. A monthly report for every owner you answer to. One conversation with us covers the whole portfolio — not one sale per villa.
Help shape the concierge your guests will actually use.
Three ways in, one for each kind of accommodation. Pick the one that describes yours.
Founding Villa
For a single villa, run by its owner or by a small team.
Founding price protected for 12 months. After that, the usual price applies.
- One villa, set up end to end
- House information, services and local recommendations
- QR and web access, testing and launch
- Instant answers 24/7, in the guest's own language
Founding Hotel · Resort
For a hotel or resort that wants to start with a real pilot.
Founding price protected for 12 months. After that, the usual prices apply. Voice and special integrations are quoted separately.
- One implementation of the accommodation, shared by all its rooms — not one setup per room
- Departments, restaurants, spa, activities and menus
- Each request routed to the right team
- Team training and launch support
Founding Property Manager
For a manager running several villas in the same portfolio.
Founding price protected for 12 months. After that, the usual price applies.
- An individual profile for every villa
- The portfolio can share information, contacts, suppliers and recommendations
- One conversation covers the whole portfolio
- Villas added in the order agreed with you
All three include the first month, one structured round of corrections, and small adjustments and basic maintenance afterwards. 50% when you accept the proposal and 50% once you've approved the setup, before it goes live.
Prefer email? Request a proposal by email
Questions worth asking
How is payment structured?
50% when you accept the proposal and 50% once you've approved the setup, before it goes live.
When does the monthly fee start?
The first month is included, so the monthly fee starts in the second month.
How long does the founding price last?
Twelve months. After that the usual price for your option applies, with notice beforehand.
Does asking for information confirm a place?
No. A place is confirmed with an accepted proposal and the first payment. The specific timeline is confirmed individually in that proposal.
What corrections are included?
One structured initial round, plus small adjustments and basic maintenance while your service is active.
What is quoted separately?
Voice, integrations and any significant extension. They're never assumed to be included.
Are there usage limits?
Reasonable use. We don't promise unlimited consumption.
For a hotel, is it one setup per room?
No. It's a single implementation of the accommodation, shared by all its rooms. From room 11 there's a monthly amount per additional room.
In a portfolio, does each villa get its own profile?
Yes. Every villa gets an individual profile, even though the portfolio can share information, contacts, suppliers and recommendations.
Is this an investment?
No. It's a commercial relationship: you're buying an implementation and a service. It grants no shares, no equity and no share of profits.
Who owns the software?
LuxStay owns the software, architecture and reusable components. You keep your data, your brand and your content, and you get the right to use the product while your service is active.
Is customisation unlimited? Is there exclusivity?
Neither. Personalisation has a defined scope, and there's no permanent exclusivity.
The Founding Partners programme is a commercial relationship covering the purchase of an implementation and services. It grants no shares, no equity and no ownership of the software.
Let's build the future of guest experience together.
I'm Gabriel. I live in Ubud, and I built LuxStay here because I kept seeing the same thing: properties that get every physical detail right, and then leave the guest waiting on a message. The product above is real — you just used it.
As a Founding Partner you work with me directly: I set your property up myself, I sit with your team, and what you tell me goes straight into the product. That's worth more to me right now than a long client list — and it's why the first five get the price and the attention they do.